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How to Book or Cancel an Appointment

  1. By Telephone:
    Please call 0208 482 9697 or 0208 374 0707 and book with the receptionist.
  2. Online using Patient Access:
    Book your Appointment using Patient Access
    You will need to register for our online appointments service
    See our Registration Notes for details.
  3. In Person: Visit reception during opening hours.

Remember if you can’t come – PLEASE cancel your appointment.

Click Here for further information

About our Appointments System

Pre-Bookable Appointments

We have a variety of routine appointments that can be booked up to 4 weeks in advance.  We operate an appointment system where we aim to offer patients the choice to pre-book appointments with the Doctor of their choice.

Triage Service - On the day Appointments

Appointments for the day are limited. There are some appointments for the day offered in the morning only. These appointments will be made by the triage clinician only.

These appointments are generally for acute illness and other health concerns.

Patients needing help and advice, or an an appointment should ring the surgery between 8:30am-10:00am.

All appointment requests (by phone or in person) will be assessed by a member of the triage team. The receptionist will take down your details but will not be able to make the appointment for you.

We advise patients to call the surgery rather than attend in person. Often patients can stay at home and get the help they need. Patients attending in person may have a long wait. Priority is given to those in the most clinical need.

The afternoon appointments are pre-booked appointments or for clinical emergencies only.

Late Arrivals

If you are late for your appointment it will only be possible to see you in exceptional circumstances and at the discretion of the clinician. We have to insist on promptness for the sake of all patients concerned.

Although we try to run to time, sudden emergencies or patients requiring more time than allocated can cause us to run late. It you are delayed for these reasons your patience is requested. Remember: it could be you!


If you anticipate that you may require an examination by the Doctor and feel that you would like a chaperone to be present, please make reception aware at the time of booking your appointment so that this can be arranged. Alternatively bring along a member of your family or friend to your appointment.

Cancelling an Appointment

If you are unable to attend for your appointment we expect at least 24 hours notice, except in extreme cases, so that we are able to offer another patient the use of that appointment.

We have a STRICT policy for patients who regularly miss their appointments which may ultimately result in the removal of them/their family from the practice list.

If you cannot keep your appointment with the Doctor or Nurse, please let Reception know in good time:

We can offer your appointment to someone else and therefore help to reduce waiting times.

Need to see a GP or nurse in the evening or at the weekend?

Find out about evening and weekend GP access here

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