General Patient Information

Comments or Suggestions

We constantly strive to give you the best possible care and attention. If you have any suggestions, comments or would like to make a compliment about any aspect of our service, please complete our online form.

Problems or Complaints

The Practice Manager is available to speak to you if you have a complaint or ask at reception for a copy of our complaints procedure.

Medical Records

The practice is often asked for information about patients from insurance companies or solicitors. On no account will any information be given without the patient's written consent. Information about a patient's medical condition will only be passed to other health professionals to help with treatment. Staff at the surgery have access to personal information on a need-to-know basis only and are bound by rules relating to patient confidentiality.


The practice uses computerised records, which are kept entirely confidential at all times, and the practice is registered in accordance with the provisions of the Data Protection Act.

Equality for All

The practice believes in equality for all patients and aims to be non-discriminatory and respectful at all times.

GP Average Earnings

All GP practices are required to declare the mean earnings (eg. average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in Bridge House Medical Practice in the last financial year was £59,275 before Tax and National Insurance.   

This is for the following, who worked in the practice for more than six months.
Full Time GPs: 4, Part Time GP: 3, (of which 3 doctors are salaried and 1 is a long term Locum GP)

Disclaimer: NHS England require that the net earnings of doctors engaged in the practice is publicised, and the required disclosure is shown above. However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.