Website Privacy Policy

(1) General:

Bridge House Medical Practice takes great care to safeguard personal data provided by its patients and processes such data fairly and lawfully in accordance with the Data Protection Act 1998.

We do not capture and store any personal information about individuals who access this web site, except where you voluntarily choose to give us your personal details via email or an on-line form.

In these latter cases, the personal information you give us is used exclusively by us for providing you with current and future information about our services.

We do not pass any of your personal information to outside organisations and/or individuals, except with your express consent.

(2) This Privacy Policy:

This privacy policy was made using an SEQ Legal privacy policy template created for

(3) Personal Information:

You have a right to know about the personal information that we hold about you. You also have the right to have your data corrected or deleted. Please direct all requests and/or queries about our data protection policy to our Practice Manager. Our address can be found here.

(4) Use of Cookies:

A cookie is a small piece of information sent from a web-site to your computer where it is stored on your hard drive. Most web-sites send cookies of some description. Most browsers will allow you to disable cookies; you will still be able to move around the site as normal if you do decide to disable cookies.

Information on our use of cookies on this website can be found in our Cookie Policy.

(5) What information do we collect?

We may collect, store and use the following kinds of personal information:

(a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation);

(b) information relating to any transactions carried out between you and us on or in relation to this website, see Online Applications & Comments / Suggestions form below;

(d) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters;

(e) any other information that you choose to send to us;

(6) Using your Personal Information:

Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information to:

(a) administer the website;

(b) enable your use of the services available on the website;

(c) send transaction confirmations by email;

(d) send you general (non-marketing) communications;

(e) send you email notifications which you have specifically requested;

(f) send to you our newsletter, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require these communications);

(g) deal with enquiries and complaints made by or about you relating to the website;

We do not pass any of your personal information to outside organisations and/or individuals, except with your express consent.

(7) Disclosures:

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

In addition, we may disclose your personal information:

(a) to the extent that we are required to do so by law;

(b) in connection with any legal proceedings or prospective legal proceedings;

(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

(d) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this privacy policy, we will not provide your information to third parties.

(8) Security of your Personal Information:

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure (password and firewall protected) servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology (excluding our Comments & Suggestions and PPG Application to join forms).

Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

(9) Online Applications:

This refers to the following Online Applications:

Health Questionnaire, Change of Personal Details, Blood Pressure Monitor, Travel Risk Assessments, Smoking Status and Contact by Email.

The Internet is not a secure medium. While your questionnaire will be processed in strict confidence within our practice, we cannot guarantee its security over the Internet. However, we have taken a number of steps to help ensure the data you send to us is secure:

  1. We only request your Patient Number or part of your firstname, part of your surname and your date of birth to identify you. **
  2. We use an SSL (Secure Sockets Layer) link so that the data you enter is encrypted when sent over the communications link.
  3. As soon as we receive your data we delete it from our online server, so your data only remains on the Internet for a short period of time.

These measures ensure the applications are more secure than sending 'free text' emails. However, we do not guarantee or warrant these applications in any way. You are in no obligation to use the applications. If you do not wish to use these applications, please use one of our alternatives (eg paper copies of forms & questionnaires, telephone, fax, post or in person visits to the surgery).

** Please note that item 1 above does not apply to 'Change of Personal Details'.

(10) Comments & Suggestions Form:

This form sends an email message over an SSL (Secure Sockets Layer) encrypted link, it should however not be used for any confidential purpose. It is more secure than sending 'free text' emails and has a similar security level to sending an email message from your email application (e.g. Microsoft Outlook) over a secured link. However, we do not guarantee or warrant this form. We have provided a box in reception for paper based Comments & Suggestions. This is provided as an alternative to using the online version.

(11) Patient Participation Group Joining & Contact Form:

These forms send an email message over an SSL (Secure Sockets Layer) encrypted link. It is more secure than sending 'free text' emails and has a similar security level to sending an email message from your email application (e.g. Microsoft Outlook) over a secured link. However, we do not guarantee or warrant these forms. If you do not wish to use these forms please apply to join the group in writing to our Practice Manager.

(12) Policy Amendments:

We may update this privacy policy from time-to-time by posting a new version on our website.  You should check this page occasionally to ensure you are happy with any changes.

(13) Your Rights:

You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:

(a) the payment of a fee (currently fixed at £10.00); and

(b) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

We may withhold such personal information to the extent permitted by law.

You may instruct us not to process your personal information for marketing purposes by email at any time. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes.

(14) Third Party Websites:

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

(15) Updating Information:

Please let us know if the personal information which we hold about you needs to be corrected or updated.

(16) Contact:

If you have any questions about this privacy policy or our treatment of your personal information, please write to our Practice Manager, our postal address can be found here.

(17) Data Controller:

The data controller responsible in respect of the information collected on this website is Bridge House Medical Practice.

Our data protection registration number is Z9105819.